Refund Policy

**Refund Policy for Ethnic Essentials Carnival Boutique**

 

At Ethnic Essentials Carnival Boutique, we strive to ensure our customers are completely satisfied with their purchases. However, if you are not fully satisfied, we are here to help. Please read our refund policy below for details regarding returns and refunds.

 

**1. Returns:**

- You may return eligible items within **30 days** of receiving your order. 

- To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags attached.

- Certain items, including intimate apparel, swimwear, and special-order items, are non-returnable for hygiene reasons.

 

**2. Refunds:**

- Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

- If approved, your refund will be processed to your original payment method within **7-14 business days**.

- Please note that shipping costs are non-refundable.

 

**3. How to Return an Item:**

- To initiate a return, please contact our customer service team at [insert contact email or phone number] to obtain a Return Merchandise Authorization (RMA) number.

- Include your order number and details about the item you wish to return in your request.

- Pack the item securely, include the RMA number, and ship it back to the address provided by our customer service representative.

 

**4. Exchanges:**

- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

 

**5. Damaged or Defective Items:**

- If your item arrives damaged or defective, please notify us within **48 hours** of receipt. We will provide you with instructions for returning the damaged item and will arrange for a replacement or refund.

 

**6. Contact Us:**

- For any questions or concerns regarding our Refund Policy, please feel free to reach out to our customer service team at [insert contact email or phone number].

 

Thank you for shopping with Ethnic Essentials Carnival Boutique! We appreciate your business and are dedicated to providing you with quality products and excellent customer service.